Returns & Exchanges

Return eligibility is set per listing and per seller. Check the return policy shown on the product page, and contact the seller to start a return or exchange.

Take photos of the damage as soon as possible and contact us or the seller promptly. We will help coordinate a replacement or refund where appropriate.

Once a return is approved and processed, refunds are issued to your original payment method. The time it takes to appear depends on your payment provider.

Custom and made-to-order pieces are often non-returnable unless they arrive damaged or defective. Always review the listing details before ordering a bespoke item.