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Policies

Shipping Policy

Last updated: May 2026

Processing Time

  • In-stock items ship within 2–5 business days of payment confirmation.
  • Made-to-order and custom pieces have individual production timelines listed on each product page, typically ranging from 2 to 8 weeks.
  • You will receive an email with tracking information as soon as your order ships.

Carriers & Methods

  • Small items (under 70 lbs) ship via UPS, FedEx, or USPS, selected by the artisan based on speed and cost.
  • Large furniture pieces are shipped via White Glove freight service — delivered inside your home and placed in the room of your choice.
  • Expedited shipping is available for select in-stock items at checkout.

Domestic Shipping (USA)

  • Standard ground delivery: 3–7 business days after processing.
  • White Glove freight delivery: 2–4 weeks after processing depending on location.
  • Free shipping is offered on orders over $500 from participating studios (noted on product listings).

International Shipping

  • International shipping is available from select studios that have opted in.
  • Import duties, taxes, and customs fees are the buyer's responsibility.
  • Estimated international delivery: 7–21 business days after processing.
  • White Glove service is not available for international orders.

Damaged in Transit

  • Inspect your order upon delivery. If a package shows visible damage, note it on the delivery receipt.
  • Photograph the damage and contact us at [email protected] within 7 days of delivery.
  • We will work with the seller and carrier to arrange a replacement or full refund.

Questions about your shipment?

Our support team is happy to help track down your order or resolve any delivery issues.

Contact Support