DMCA Copyright Policy
Hands To Home respects the intellectual-property rights of others and responds to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). This page explains how to send a takedown notice, how a seller can file a counter-notice, and our repeat-infringer policy.
Designated Copyright Agent
Send copyright takedown notices and counter-notices to our designated agent at [email protected]. Notices must include all of the elements listed below; incomplete notices may not be actionable.
Submitting a Takedown Notice
To report infringement, your written notice must include (17 U.S.C. § 512(c)(3)):
- your full name, mailing address, telephone number and email address;
- identification of the copyrighted work you claim has been infringed;
- identification of the listing or material you claim is infringing, with the product URL(s) so we can locate it;
- a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law;
- a statement that the information in your notice is accurate, and — under penalty of perjury — that you are the owner or authorised to act on the owner’s behalf;
- your physical or electronic signature.
On receipt of a valid notice we will promptly remove or disable access to the identified listing and notify the seller.
Filing a Counter-Notice
If you are a seller whose listing was removed and you believe it was a mistake or misidentification, you may send a counter-notice to the agent above containing (17 U.S.C. § 512(g)):
- your name, address, phone and email;
- identification of the removed material and the location where it appeared;
- a statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification;
- consent to the jurisdiction of the federal court for your district (or, if outside the U.S., a district in which we may be found) and to accept service of process from the complainant;
- your physical or electronic signature.
If the original complainant does not file a court action within 10–14 business days, we may restore the listing.
Repeat-Infringer Policy
In accordance with 17 U.S.C. § 512(i), we maintain a policy of terminating, in appropriate circumstances, the accounts of sellers who are repeat infringers. Every seller accepts this when they agree to the Seller Agreement.
Misrepresentation
Under 17 U.S.C. § 512(f), anyone who knowingly materially misrepresents that material is infringing — or was removed by mistake — may be liable for damages. Please make your notices carefully and in good faith.
This page describes our process and is provided for general information; it is not legal advice.